Terms & Conditions

 

**Terms and Conditions**

Last Updated: 14/02/25

These terms and conditions ("Terms") govern your use of our website and the purchases through our remarketing service. By making a purchase, you agree to be bound by these Terms. Please read this document carefully.

1. **Acceptance of Terms**

By purchasing any services, products, or curated parcels in any form or capacity from our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, do not proceed with the purchase.

2. **Subscriptions**

2.1 **Subscription Plans**

By subscribing to our services, you agree to receive products based on the selected plan or service and acknowledge that you have understood the agreed payment plan.

2.2 **Billing and Payments**

Subscription fees are billed according to the selected plan and payment frequency. You authorize us to charge your provided payment method for the recurring subscription fee. All payments are non-refundable.

2.3 **Changes to Subscription**

You can modify or cancel your subscription at any time through your account settings. Changes made after a certain date may affect the contents of the parcel. We are not responsible for any dissatisfaction resulting from changes made after the specified date.

2.4 **Chargebacks**

If you submit create or cause any chargeback in any context intentionally or mistakenly you agree to be held liable for any charge incurred and agree to reimburse with addition of fees failure to do so you enter in to agreement of debt recovery for the owed fees.

3. **Parcel Contents**

3.1 **Curated Surprises**

The contents of curated parcels are curated to provide a surprise experience. While we strive to accommodate preferences from categories, we cannot guarantee specific items, conditions, newness, or variations. We also do not and cannot provide a guaranteed resale value of any products or items sold as these are subjective opinions and subject to preference and change.

3.2 **Quality and Satisfaction**

We aim to provide high-quality and satisfying curated parcels. Each parcel is curated on a random basis.

3.3 **Free Products**

Free products are only included if the membership level and thresholds are met. We reserve the right not to send any free products if misuse or abuse of the service is detected. In this instance, the order will be held until thresholds are met, and no refund will be issued for any misuse of the service and failure to comply with the outlined terms. We are not responsible for notifying any purchaser or user they have not met a threshold for dispatch. It is the responsibility of the user or purchaser to stay within the terms and make adjustments where fit.

4. **Shipping and Delivery**

4.1 **Shipping Information**

We ship parcels to the address provided during the subscription setup. It is your responsibility to ensure the accuracy of the shipping information. We are not liable for misdelivery due to inaccurate address details.

4.2 **Delivery Times**

Delivery times vary based on your location, order size, availability, and chosen subscription plan. While we make every effort to deliver on time, external factors may affect delivery dates. We are not responsible for delays caused by unforeseen circumstances and do not guarantee a dispatch time.

4.3 **International Shipping**

For international customers, please be aware that customs regulations and import duties may apply. You are responsible for any additional charges or restrictions imposed by your country's customs authorities.

5. **Returns and Refunds**

5.1 **Return Policy**

As a remarketer of products under remarketing terms, we do not accept returns of any products or curated products or parcels due to their nature and lack of descriptions or photos as a remarketer of remarketed products. We expect you to be familiar and experienced with these terms and the way of purchasing. We therefore cannot and do not guarantee or warranty any products sold in any form.

5.2 **Refund Policy**

Refunds are not permitted under the terms of the sale agreement. By use of this service, you agree to purchase without the option to return or refund to this service. For subscriptions, fees will not be refunded, but a user has the right to cancel in their account settings at any time without refund of previous payments.

5.3 **Value Guarantee**

Any listings that have been given a value guarantee are reimbursed at our discretion subject to a review. Any successful claims will be reimbursed through the product points system.

6. **Intellectual Property**

6.1 **Content Ownership**

All content, including but not limited to logos, designs, and descriptions, on our website and curated parcels, is the property of Products To You. You agree not to reproduce or use this content without our explicit permission.

6.2 **User-Generated Content**

By submitting reviews, comments, or any other user-generated content, you grant us the right to use, modify, and display such content for promotional purposes.

7. **Termination**

We reserve the right to terminate or suspend your subscription or access to our website without notice if you violate these Terms. In such cases, no refunds will be provided.

8. **Customer Responsibilities**

8.1 **Account Security**

You are responsible for maintaining the confidentiality of your account login information. Any activity that occurs under your account is your responsibility. If you suspect unauthorized access to your account, please notify us immediately.

8.2 **Accurate Information**

You agree to provide accurate, current, and complete information during the subscription setup and purchasing process. Failure to do so may result in delays or issues with your parcel delivery.

8.3 **Purchasing Agreement**

You fully understand and agree to the purchase procedure of remarketed items and products as an experienced buyer under standard remarketing terms, which are exempt from consumer rights or long-distance selling regulations. Any breach of this agreement will result in debt recovery for payments owed.

8.4 **Large Orders**

Large orders may be subject to a security check to eliminate and prevent fraud and protection of the cardholder. This may require, but is not limited to, proof of address and photo identification. An alternative payment method may be requested.

9. **Communication and Notifications**

9.1 **Email Communication**

By subscribing to our service, you consent to receive email communications related to your subscription, including order confirmations, shipping notifications, and promotional materials. You can manage your communication preferences in your account settings.

9.2 **Opt-Out**

If you wish to opt-out of promotional emails, you can do so by following the instructions provided in each communication. Opting out of promotional emails will not affect transactional emails related to your subscription.

10. **Limitation of Liability**

10.1 **No Warranties**

We make no warranties, express or implied, about the accuracy, completeness, or reliability of the curated parcel contents or the buy-now remarketing experience. Curated parcels and remarketed products are provided "as is" without any warranty of any kind.

10.2 **Limitation of Liability**

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

11. **Force Majeure**

We shall not be liable for any failure to perform our obligations under these Terms if such failure is caused by acts beyond our reasonable control, including but not limited to natural disasters, acts of war, and government actions.

12. **Compliance with Laws**

You agree to comply with all applicable laws, regulations, and industry standards related to your use of our Service and receipt of curated parcels. You are solely responsible for ensuring that your participation is lawful in your jurisdiction.

13. **Indemnification**

You agree to indemnify and hold Products To You, its affiliates, officers, directors, employees, and agents harmless from any claims, losses, liabilities, expenses, damages, and costs, including attorney's fees, arising out of or related to your use of the Service, violation of these Terms, or infringement of any third-party rights.

14. **Dispute Resolution**

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof shall be determined by arbitration in accordance, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

15. **Class Action Waiver**

You agree that any arbitration or legal proceeding shall be limited to the dispute between us and you individually. To the full extent permitted by law, no arbitration or legal proceeding shall be joined with any other, or decided on a class-action basis.

16. **Governing Law and Venue**

These Terms shall be governed by and construed in accordance with the laws of England. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of England.

17. **Waiver**

No waiver by Products To You of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Products To You to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

18. **No Third-Party Beneficiaries**

These Terms are for the benefit of Products To You and you, and are not intended to confer any rights or remedies upon any third party.

19. **Survival**

The provisions of these Terms that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

20. **Amendments**

We reserve the right to amend, modify, or update these Terms at any time without prior notice. The date of the last revision will be displayed at the beginning of this document. Your continued use of the Service after any such changes constitutes acceptance of the new Terms.

21. **Entire Agreement**

These Terms constitute the entire agreement between you and Products To You regarding the subject matter herein and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written.

22. **Exclusion from Consumer Rights Act Protection**

22.1 **Limited Protection**

You acknowledge and agree that all products purchased through the website, including but not limited to curated parcels, being inherently designed to provide a surprise experience, fall outside the scope of protection offered by the Consumer Rights Act and similar consumer protection laws.

22.2 **No Statutory Guarantees**

Due to the nature of parcels and their surprise content, no statutory guarantees, warranties, or rights under the Consumer Rights Act apply to the contents of the curated parcels in any form.

22.3 **Discretionary Assistance**

While we strive to provide high-quality curated parcels, any assistance, refunds, or replacements for curated parcels will be at our sole discretion and not based on statutory obligations.

22.4 **No Right of Return**

The right to return goods under the Consumer Rights Act does not apply to curated parcels or any products sold via the website in any form, and no requests for returns will be accepted, except as explicitly stated in these Terms.

22.5 **No Right of Cancellation**

You understand that once a parcel is purchased, there is no right of cancellation, and subscription fees are non-refundable.

22.6 **Waiver of Statutory Protections**

By subscribing to our service and purchasing, you expressly waive any and all rights and protections under the Consumer Rights Act or similar legislation that would otherwise apply to the purchase of goods.

23. **Additional Acknowledgments**

23.1 **Acknowledgment of Surprise Element**

You acknowledge that curated parcels and unknown items are intended to contain surprise items and variations, and the element of surprise is inherent to the service.

23.2 **No Guarantee of Personal Preferences**

We do not guarantee that a curated parcel's contents will align with personal preferences, tastes, or expectations. Curated parcels are curated to provide a diverse and surprising experience.

23.3 **Customer Satisfaction Discretion**

Any claims related to dissatisfaction with the parcel contents will be addressed at our discretion. We may offer assistance or replacements on a case-by-case basis.

23.4 **Credits Points & Promotions**

We reserve the right to cancel, adjust, edit, or remove, but not limited to, any form of discounts, product points, offers, or promotions which can include account status, tier level, and unspent points, vouchers, or offers in any capacity.

24. **Agreement to Terms and Conditions**

24.1 **Acceptance of Terms**

By using our website and purchasing, you explicitly agree to these Terms and Conditions. Your continued use of our Service constitutes an ongoing agreement to these Terms.

24.2 **Subject to Change**

These Terms and Conditions are subject to change at any time, and your continued use of the Service after any modifications indicates your acceptance of the updated Terms. It is your responsibility to review these Terms regularly.

24.3 **Notification of Changes**

While we may attempt to notify you of significant changes, it is not guaranteed. We recommend checking the Terms and Conditions regularly for any updates.

24.4 **Responsibility to Stay Informed**

It is your responsibility to familiarize yourself with the most current version of the Terms and Conditions. Failure to review and comply with the current Terms may result in consequences outlined in these Terms.

24.5 **Opt-Out Option**

If you do not agree with the revised Terms, you have the option to discontinue using our Service and cancel your subscription.

25. **Contact Information**

If you have any questions, concerns, or requests regarding these Terms, please contact us.

These Terms are effective as of the date shown. Your adherence to these terms is crucial for a harmonious relationship between you and Products To You. Thank you for your understanding and cooperation.