Terms and Conditions

Last Updated: 22/10/24

These terms and conditions ("Terms") govern your use of our website and the purchases through our buy it now auction remarketing service. By making a purchase, you agree to be bound by these Terms. Please read this document carefully.

1. Acceptance of Terms

By purchasing buy it now auction products, any services, products or mystery parcels in any form or capacity from our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, do not proceed with the purchase.

2. Subscriptions

2.1 Subscription Plans

By subscribing to our services, you agree to receive products based on the selected plan or service and acknowledge that that you have understood the agreed payment plan.

2.2 Billing and Payments

Subscription fees are billed according to the selected plan and payment frequency. You authorize us to charge your provided payment method for the recurring subscription fee. All payments are non-refundable.

2.3 Changes to Subscription

You can modify or cancel your subscription at any time through your account settings. Changes made after a certain date may affect the contents of the parcel. We are not responsible for any dissatisfaction resulting from changes made after the specified date.

3. Parcel Contents

3.1 Curated Surprises

The contents of mystery parcels are curated to provide a surprise experience. While we strive to accommodate preferences from categories, we cannot guarantee specific items, conditions, newness or variations we also do not and cannot provide a guaranteed resale value of any products or items sold as these are subjective opinion and subject to preference and change.

3.2 Quality and Satisfaction

We aim to provide high-quality and satisfying mystery parcels. Each parcel is curated on a random basis.

3.3 Free Products

Free products are only included if the membership level and thresholds are met we reserve the right not to send any free products if misuse or abuse of the service is detected. In this instance the order will be held until thresholds are met no refund will be issued for any misuse of the service and failure to comply with the outlined terms. We are not responsible for notifying any purchaser or user they have not met a threshold for dispatch. It is the responsibility user or purchaser to stay within the terms and make adjustments where fit. 

4. Shipping and Delivery

4.1 Shipping Information

We ship parcels to the address provided during the subscription setup. It is your responsibility to ensure the accuracy of the shipping information. We are not liable for misdelivery due to inaccurate address details.

4.2 Delivery Times

Delivery times vary based on your location order size and availability and chosen subscription plan. While we make every effort to deliver on time, external factors may affect delivery dates. We are not responsible for delays caused by unforeseen circumstances and do not guarantee a dispatch time.

4.3 International Shipping

For international customers, please be aware that customs regulations and import duties may apply. You are responsible for any additional charges or restrictions imposed by your country's customs authorities.

5. Returns and Refunds

5.1 Return Policy

As a remarketer of products under auction terms we do not accept returns of any products or mystery products or parcels due to their nature and lack there of descriptions or photos as a auction remarketer of auction products. We expect you to be familiar and experienced with these terms and way of purchasing we therefore cannot and do not guarantee or warranty any products sold in any form

5.2 Refund Policy

Refunds are not permitted under the terms of sale agreement by use of this service you agree to purchase without the option to return or refund to this service. For subscriptions fees will not be refunded but a user has the right to cancel in their account settings at anytime without refund of previous payments.​

5.3 Value Guarantee 

Any listings that have been given a value guarantee are reimbursed at our discretion subject to a review  any successful claims will be reimbursed through the product points system.

6. Intellectual Property

6.1 Content Ownership

All content, including but not limited to logos, designs, and descriptions, on our website and mystery parcels, is the property of Products To You. You agree not to reproduce or use this content without our explicit permission.

6.2 User-Generated Content

By submitting reviews, comments, or any other user-generated content, you grant us the right to use, modify, and display such content for promotional purposes.

7. Termination

We reserve the right to terminate or suspend your subscription or access to our website without notice if you violate these Terms. In such cases, no refunds will be provided.

8. Customer Responsibilities

8.1 Account Security

You are responsible for maintaining the confidentiality of your account login information. Any activity that occurs under your account is your responsibility. If you suspect unauthorized access to your account, please notify us immediately.

8.2 Accurate Information

You agree to provide accurate, current, and complete information during the subscription setup and purchasing process. Failure to do so may result in delays or issues with your parcel delivery.

8.3 Purchasing Agreement

You fully understand and agree to the purchase procedure of remarketed items and products as an experienced buyer under standard auction terms which are exempt from consumer rights or long distance selling regulations any breach of this agreement will result in debt recovery for payments owed. 

8.4 Large orders

Large orders may be subject to a security check to eliminate and prevent fraud and protection of the card holder this may require but not limited to proof of address and photo identification a alternative payment method may be requested

9. Communication and Notifications

9.1 Email Communication

By subscribing to our service, you consent to receive email communications related to your subscription, including order confirmations, shipping notifications, and promotional materials. You can manage your communication preferences in your account settings.

9.2 Opt-Out

If you wish to opt-out of promotional emails, you can do so by following the instructions provided in each communication. Opting out of promotional emails will not affect transactional emails related to your subscription.

10. Limitation of Liability

10.1 No Warranties

We make no warranties, express or implied, about the accuracy, completeness, or reliability of the mystery parcel contents buy now auction experience. Mystery parcels and remarketed products are provided "as is" without any warranty of any kind.

10.2 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

11. Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms if such failure is caused by acts beyond our reasonable control, including but not limited to natural disasters, acts of war, and government actions.

12. Compliance with Laws

You agree to comply with all applicable laws, regulations, and industry standards related to your use of our Service and receipt of mystery parcels. You are solely responsible for ensuring that your participation is lawful in your jurisdiction.

13. Indemnification

You agree to indemnify and hold Products To You, its affiliates, officers, directors, employees, and agents harmless from any claims, losses, liabilities, expenses, damages, and costs, including attorney's fees, arising out of or related to your use of the Service, violation of these Terms, or infringement of any third-party rights.

14. Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof shall be determined by arbitration in accordance and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

15. Class Action Waiver

You agree that any arbitration or legal proceeding shall be limited to the dispute between us and you individually. To the full extent permitted by law, no arbitration or legal proceeding shall be joined with any other, or decided on a class-action basis.

16. Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of England. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of England.

17. Waiver

No waiver by Products To You of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Products To You to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

18. No Third-Party Beneficiaries

These Terms are for the benefit of Products To You and you, and are not intended to confer any rights or remedies upon any third party.

19. Survival

The provisions of these Terms that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

20. Amendments

We reserve the right to amend, modify, or update these Terms at any time without prior notice. The date of the last revision will be displayed at the beginning of this document. Your continued use of the Service after any such changes constitutes acceptance of the new Terms.

21. Entire Agreement

These Terms constitute the entire agreement between you and Products To You regarding the subject matter herein and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written.

22. Exclusion from Consumer Rights Act Protection

22.1 Limited Protection

You acknowledge and agree that all products purchased through the website including but not limited to. Mystery parcels being inherently designed to provide a surprise experience, fall outside the scope of protection offered by the Consumer Rights Act and similar consumer protection laws.

22.2 No Statutory Guarantees

Due to the nature of parcels and their surprise content, no statutory guarantees, warranties, or rights under the Consumer Rights Act apply to the contents of the parcels in any form.

22.3 Discretionary Assistance

While we strive to provide high-quality mystery parcels, any assistance, refunds, or replacements for mystery parcels will be at our sole discretion and not based on statutory obligations.

22.4 No Right of Return

The right to return goods under the Consumer Rights Act does not apply to mystery parcels or any products sold via the website in any form, and no requests for returns will be accepted, except as explicitly stated in these Terms.

22.5 No Right of Cancellation

You understand that once a parcel is purchased, there is no right of cancellation, and subscription fees are non-refundable.

22.6 Waiver of Statutory Protections

By subscribing to our service and purchasing you expressly waive any and all rights and protections under the Consumer Rights Act or similar legislation that would otherwise apply to the purchase of goods.

23. Additional Acknowledgments

23.1 Acknowledgment of Surprise Element

You acknowledge that mystery parcels and unknown items are intended to contain surprise items and variations, and the element of surprise is inherent to the service.

23.2 No Guarantee of Personal Preferences

We do not guarantee that a mystery parcel contents will align with personal preferences, tastes, or expectations. Mystery parcels are curated to provide a diverse and surprising experience.

23.3 Customer Satisfaction Discretion

Any claims related to dissatisfaction with the parcel contents will be addressed at our discretion. We may offer assistance or replacements on a case-by-case basis.

23.4 Credits Points & Promotions 

We reserve the right to cancel adjust edit or remove but not limited to any form of discounts , product points, offers or promotions which can include account status, tier level and unspent points, vouchers or offers in any capacity.

24. Agreement to Terms and Conditions

24.1 Acceptance of Terms

By using our website and purchasing you explicitly agree to these Terms and Conditions. Your continued use of our Service constitutes an ongoing agreement to these Terms.

24.2 Subject to Change

These Terms and Conditions are subject to change at any time, and your continued use of the Service after any modifications indicates your acceptance of the updated Terms. It is your responsibility to review these Terms regularly.

24.3 Notification of Changes

While we may attempt to notify you of significant changes, it is not guaranteed. We recommend checking the Terms and Conditions regularly for any updates.

24.4 Responsibility to Stay Informed

It is your responsibility to familiarize yourself with the most current version of the Terms and Conditions. Failure to review and comply with the current Terms may result in consequences outlined in these Terms.

24.5 Opt-Out Option

If you do not agree with the revised Terms, you have the option to discontinue using our Service and cancel your subscription.

25. Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact us.

These Terms are effective as of date shown. Your adherence to these terms is crucial for a harmonious relationship between you and Products To You. Thank you for your understanding and cooperation.